> For the complete documentation index, see [llms.txt](https://morphic.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://morphic.com/docs/zh/kuai-su-shang-shou/faqs.md).

# 常见问题

<details>

<summary>支持上传哪些视频文件格式？</summary>

我们目前支持上传 WebM 和 MP4 视频文件格式。

</details>

<details>

<summary>更换用户（即删除并添加新用户）会产生费用吗？</summary>

不会，更换用户不会产生任何费用。请务必先删除旧用户，然后再添加新用户。

</details>

<details>

<summary>为什么我无法创建角色模型？可能是什么原因导致了这个问题，我该如何解决？</summary>

如果你使用的是免费方案，在 Morphic 上你只能训练一个角色模型。若要训练多个角色模型，请考虑 [升级到适合你需求的方案](https://www.morphic.com/pricing/).

如果你还没有训练任何角色模型，但却看到“升级以添加更多模型”的提示，请 [联系支持](mailto:support@morphic.com)。我们的团队很乐意提供帮助。

</details>

<details>

<summary>为什么我的付款或银行卡更新被拒绝了？</summary>

你可以在仪表盘以及设置中的 [账单与使用情况](https://studio.morphic.com/settings/billing) 页面上查看失败原因。你也会收到一封包含原因的电子邮件。

</details>

<details>

<summary>我该如何下载我的 Morphic 订阅和付款发票？</summary>

你可以通过点击设置中的“通过 Stripe 管理”来查看和下载所有发票。 [账单与使用情况](https://studio.morphic.com/settings/billing) 页面。这将打开 Stripe 客户门户，在那里你可以查看所有发票。

</details>

***

如果您遇到任何问题或有任何疑问，请随时联系我们。我们很乐意为您提供帮助。请通过以下地址写信给我们： [**support@morphic.com**](mailto:support@morphic.com)**.**


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://morphic.com/docs/zh/kuai-su-shang-shou/faqs.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.