Pricing FAQs

Credits are the currency used in Morphic to generate content, like images and videos. Each time you generate something, the required number of credits is deducted from your balance. Copilot's replies use credits too. Copilot is also called Chat in Studio. This system offers flexible usage, especially for teams and high-volume creators.

Check the Plans and Credits page for operational costs.

It depends on the model, the length and the resolution. Longer and higher-resolution videos, and more advanced models, cost more per run. The blue button in the prompt bar shows the exact price before you generate. Typical costs for every model are on Plans & Credits.

On Enterprise plans, an admin can connect your organization's ElevenLabs account, and its voices become your organization's voices in Morphic. Speech, dialogue and speech to speech with those voices cost 15% of the usual credits, rounded up to a whole credit, so a request that usually costs 20 credits costs 3. ElevenLabs bills the characters to your ElevenLabs account.

Making a voice from recordings costs no Morphic credits beyond Copilot's reply, and voice previews cost none. See Your ElevenLabs voices.

Credits on Morphic cover two kinds of work, and each is charged separately:

• Generations: every image, video or audio file is charged at its model's rate.
• Copilot replies: Copilot reads your chat, plans the request, picks models, writes the prompts and answers you. Each reply is charged for that work, based on how much text the model reads and writes (measured in tokens) and which model the chat runs on.

A reply that answers a question, plans a shot list or writes a script uses Copilot credits. Anything it then generates is charged as a generation. Longer chats give Copilot more to read, so starting a new chat for new work keeps replies lighter. Copilot is also called Chat; the 'Copilot' tab and the 'Chat' button open the same assistant.

To see both, open Credit usage and click 'Usage history'. For one chat, right-click it in the 'Chats' sidebar of its file and click 'Total credits': replies are under 'LLM', and generations are listed separately. For typical figures per model, see Copilot reply costs.

Usually the chat switched model or sat idle for a while. Either way, the next reply reads the whole chat from the start, which in a long chat costs several times a normal reply, and costs return to normal after it. A reply that does a lot, such as a batch of generations, also costs more, because each step reads the chat again. See Copilot reply costs.

Subscription credits come with your plan and reset each month, on monthly and yearly billing alike. These are used first when generating content.

Credit packs are one-time purchases with longer validity (90–180 days) and are used only after subscription credits are depleted.

No. Subscription credits reset each month, on monthly and yearly billing alike, and unused ones expire when they reset.

Credit packs roll over and remain valid for 90–180 days, depending on the pack.

• Monthly plans: on your billing date each month, when the plan renews.
• Yearly plans: on the 1st of every month at 00:00 UTC, whatever day you subscribed, and again on the day your plan renews each year.

If you subscribe to a yearly plan partway through a month, for example on the 20th, you pay the full yearly price that day and get your full monthly credits straight away, not a reduced amount. Those credits last until the 1st, when the next month's credits start.

Credit packs do not reset; each pack keeps its own expiry date.

Open Credit usage. Everyone in the organization can open it, and it has two tabs:

• 'Overview': credits per day. Set 'Group by' to Models, Projects, Files, Members or Chats to see what they went on.
• 'Usage history': every entry with its date and time, member, asset, credits and status. Filter by 'Date', 'Members', 'Status' or 'Projects', switch between 'All', 'By project', 'By file' and 'By member', and click 'Download CSV' to export what you see. Set 'Status' to 'Refunded' to see credits returned for failed generations.

For a full walkthrough, see Credit usage.

For one Copilot chat, right-click it in the 'Chats' sidebar of its file and click 'Total credits'.

Yes. All credits are pooled across your organization. Usage is tracked individually per team member.

Morphic offers a few credit pack options to suit different needs. Each pack provides a fixed number of credits, with longer validity than monthly subscription credits.

You can view current pricing and packs directly on the Plans & Credits page.

Yes. You can stack multiple packs, and each one retains its own expiration date.

Only admins can purchase credit packs. These credits apply to the entire organization, not just the admin.

Yes. You will receive an alert at 80% credit usage, and another when you run out.

An organization admin can cancel from Plan details by clicking 'Cancel Subscription'.

Your plan stays active until the end of the billing period you have paid for, then moves to the Free plan. Unused subscription credits expire at that point. Credit pack credits keep their expiry date and stay in your balance, but some models and features need a paid plan. Cancelling does not refund the current period.

When you upgrade your subscription, any unused credits from your previous plan do not carry over. Instead, the upgrade cost is adjusted on a pro-rata basis, meaning it’s calculated based on the remaining time in your current billing cycle.

No. Team collaboration features are only available on paid plans.

No. Credits are organization-specific and cannot be transferred.

Yes, member addition is subject to a charge and is non-refundable.

Check all about subscription plans here: morphic.com/pricing

No. Subscriptions, credit packs and the member addition fee are non-refundable. This applies whether or not you used the credits, and to unused subscription time and partial billing periods.

Each run uses real computing time from the model provider, so credits used on a finished generation, edit, tool run or Copilot reply are not returned. This includes retries, runs started by mistake, and results you decide not to keep. You can see every run and what it used in Credit usage, under 'Usage history'.

A few cases are handled differently. A failed generation, or one you stop before the model provider starts it, gets its credits back automatically, and a billing error is corrected when you report it. All three are below. Plans renew automatically. To stop the next charge, an organization admin can cancel anytime from Plan details. The full policy is under 'Payment; No Refunds' in the Terms of Use.

Results are AI-generated, so they are not 100% accurate or predictable, and the same prompt can give a different result each time. Getting the output you are after usually takes some trial and error: refining the prompt, changing settings or the model, and generating again. We work to make good results as likely as possible. Each attempt is a new run of the model, so each one uses credits. Putting any exact on-screen text in quotes and using clean, well-lit reference images helps. What each model costs is on Plans & Credits.

Yes, automatically. If a generation fails and returns nothing, its credits go back to your balance without you asking. A Copilot reply that fails is not charged. To check, open Credit usage, click 'Usage history' and set 'Status' to 'Refunded'.

A generation that finished counts as used, even when the result is not what you wanted. Adjusting the prompt or settings before the next run usually gets you closer. To see what was charged and refunded in one chat, right-click it in the 'Chats' sidebar of its file and click 'Total credits'.

It depends on how far the request got.

• Not yet sent to the model provider: it is cancelled and you are not charged.
• Queued at the model provider: we ask the provider to cancel it. If the provider confirms, the credits go back to your balance automatically.
• Already running at the model provider: it can't be stopped there, so it finishes, the result still arrives, and the credits are used.

Stopping a Copilot reply charges only for the work it had already done. To see whether a stopped request was refunded, open Credit usage, click 'Usage history' and set 'Status' to 'Refunded'.

No. Copilot, including the 'Chat' panel, can't approve, promise or process a refund or credit adjustment.

Copilot can also make mistakes, including about pricing, credits, billing and your account, and what it says does not change what you are charged. Check anything important in Studio: Credit usage for what you were charged, and Plan details for your plan.

Studio. The price on the generate button, 'credits consumed' on each Copilot reply, and Credit usage in Settings show what you are actually charged. These docs, including Plans & Credits, show typical costs and can lag behind product changes.

First check what the charge was for. Invoices lists every payment with its date and amount; organization admins can open it. Credit usage shows where your credits went (how to read it), and for one chat, right-click it in the 'Chats' sidebar and click 'Total credits'.

If it still looks wrong, email support@morphic.com with your account email, the invoice number or the date and amount, and what you expected to be charged. Billing errors include a duplicate charge, a subscription charge after your cancellation took effect, or more credits taken than Studio showed. We correct any error we confirm. Contacting support first is the fastest way to resolve a billing question.