# Pricing FAQs

<details>

<summary>What are credits and how do they work?</summary>

Credits are the currency used in Morphic to generate content, like images and videos. Each time you generate something, the required number of credits is deducted from your balance. This system offers flexible usage, especially for teams and high-volume creators.

Check [Plans and Credits](https://morphic.com/docs/pricing/plans-and) page for operation cost.

</details>

<details>

<summary>What’s the difference between subscription credits and credit packs?</summary>

Subscription credits come bundled with your monthly plan and expire each billing cycle. These are used first when generating content.

Credit packs are one-time purchases with longer validity (90–180 days) and are used only after subscription credits are depleted.

</details>

<details>

<summary>Do unused credits roll over?</summary>

Subscription credits expire at the end of each billing cycle.

Credit packs roll over and remain valid for 90–180 days, depending on the pack.

</details>

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<summary>How do I track my credit usage?</summary>

The dashboard shows your remaining credits, credit expiration dates, and individual usage history if you're part of a team.

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<summary>Are credits shared in teams?</summary>

Yes. All credits are pooled across your organization. Usage is tracked individually per team member.

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<details>

<summary>What are the available credit packs and pricing?</summary>

Morphic offers a few credit pack options to suit different needs. Each pack provides a fixed number of credits, with longer validity than monthly subscription credits.

You can view current pricing and packs directly on the [Plans & Credits](https://help.morphic.com/pricing/plans-and-credits) page.

</details>

<details>

<summary>Can I activate multiple credit packs at once?</summary>

Yes. You can stack multiple packs, and each one retains its own expiration date.

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<summary>Who can purchase credit packs in the organization?</summary>

Only admins can purchase credit packs. These credits apply to the entire organization, not just the admin.

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<details>

<summary>Will I get alerts when I am low on credits?</summary>

Yes. You will receive an alert at 80% credit usage, and another when you run out.

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<summary>What happens if I cancel my subscription?</summary>

Your unused subscription credits will expire immediately upon cancellation. Any credit pack credits will remain valid until their original expiration date. **Credit packs are not refundable.**

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<details>

<summary>What happens to unused credits when I upgrade my plan?</summary>

When you upgrade your subscription, any unused credits from your previous plan do not carry over. Instead, the upgrade cost is adjusted on a pro-rata basis, meaning it’s calculated based on the remaining time in your current billing cycle.

</details>

<details>

<summary>Can I add teammates on the Free plan?</summary>

No. Team collaboration features are only available on paid plans.

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<details>

<summary>Can I transfer credits between organizations?</summary>

No. Credits are organization-specific and cannot be transferred.

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<details>

<summary>Is there a fee for adding a member?</summary>

Yes, member addition is subject to a charge and is non-refundable.

Check all about subscription plans here: [morphic.com/pricing](http://morphic.com/pricing)

</details>

<details>

<summary>Can I get a refund for subscriptions, credit packs, or the member addition fee?</summary>

No. All purchases are non-refundable. This includes subscriptions, credit packs, and the member addition fee, and applies regardless of usage—such as unused credits, unused subscription time, partial periods, or any previously billed charges.

***

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***

If you have any trouble or have any questions, feel free to reach out. We're happy to help. Write to us at [**support@morphic.com**](mailto:support@morphic.com)**.**


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